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SHIPPING & RETURNS
SUMMER + CHOCOLATE
If you live somewhere hot and exotic, firstly, bravo you. We'd like to join you one day. Secondly, although our chocolate is high-vibes, it isn't magic, so it may melt in very warm temperatures (25 degrees+). This won't affect the taste, but it may look less pretty!
If it's over 25 degrees where you are right now, but you really want your choco, message us on instagram and we will work out a solution!
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We ship WORLDWIDE.
Items dispatched in 2 working days max.
Our shipment is from France, costs and delivery times depend on your location, even though you all feel close at heart 💜
France Metropolitan: Delivery window 2-3 days / Cost 4,5€ / Free shipment for orders over 60€
Germany, Austria, United Kingdom, Belgium, Spain, Netherlands, Portugal, Luxembourg, Ireland, Italy, Switzerland: Delivery window 3-7 days/ Cost 6,5€/ Free shipment for orders over 80€
Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Jersey, Kosovo, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Ukraine: Delivery window 4-10 days/ Cost 7,5€/ Free shipment for orders over 100€
France DOM-TOM: Delivery window 4-10 days/ Cost 14€ / Free shipment for orders over 140€
Rest of the World: Delivery Window 6-12 days/ Cost 16-25€
- Any taxes and duties that apply to a specific country are to be paid by the customer upon delivery.
- During the launch of a new product, our logistics can get a little overwhelmed by your love... so an additional delay of 2 to 3 days is possible.
- Once the order has been shipped, you will receive a shipment confirmation email containing a tracking number
-If you have any issues with the products, or if your package has not arrived, just email us and we'll get back to you: bonjour@getcosmicdealer.com
Returns and Exchanges: We accept returns of defective goods up to 14 days, after delivery (except for food items and tongue cleaner). Please email us bonjour@getcosmicdealer.com, we will fix your problem and live happily ever after.